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    Terms and Conditions

    General Terms and Conditions

    I.
    Basic Provisions
    1. These General Terms and Conditions of Business (hereinafter referred to as the "Terms and Conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code")
    Nu Energy Team z.s.
    ID: 05604621 with registered office: Cerhenická 434/18, Malešice (Prague 10), 108 00 Prague, registered with the Municipal Court in Prague, Section L 67152, Insert MSPH
    Contact details:
    e-mail: teamnuenergy@gmail.com
    phone: +420776555151
    website: https://conference.nuenergy.team/
    (hereinafter referred to as the "Seller")
    2. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside his/her business activity as a consumer or within his/her business activity (hereinafter referred to as: "Buyer") via the web interface located on the website available at https://conference.nuenergy.team/(hereinafter referred to as: "Online Shop").
    3. The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. Any deviating provisions in the Purchase Agreement shall prevail over the provisions of these Terms and Conditions.
    4. These Terms and Conditions and the Purchase Contract are concluded in the English language.


    II.
    Information on goods and prices
    1. Information about the goods, including the prices of the individual goods and their main characteristics, is given for each individual good in the catalogue of the online shop. The prices of the goods are exclusive of value added tax, as we are not subject to VAT. Furthermore, the goods are inclusive of all related fees and costs for the return of goods if these goods cannot be returned by normal postal means by their nature. The prices of the goods remain valid for the period of time they are displayed in the online shop. This provision does not preclude the negotiation of a purchase contract on individually agreed terms.
    2. All presentation of the goods in the catalogue of the online shop is for information purposes only and the seller is not obliged to conclude a purchase contract in respect of these goods.
    3. Information on the costs associated with the packaging and delivery of the goods is published in the online shop. .
    4. Any discounts on the purchase price of the goods cannot be combined with each other, unless otherwise agreed between the seller and the buyer.
    5. The primary sale of the goods is a ticket to the conference to be held on 17-19 October 2025 at the Caramell Resort Hotel (Európa út 18, 9740 Bük, Hungary). The ticket price includes:

    • Reserved seating in the main conference hall
    • Participation in all lectures and workshops according to the official program
    • Practical training and business skills for professional and personal growth
    • Opportunity to network with other participants and speakers from different industries
    • Discounted rate for accommodation at the conference venue (booked separately through the organizer)
    • Translation into another language (simultaneous interpretation - Czech/Slovak, Hungarian, Romanian)

    III.
    Order and conclusion of the purchase contract
    1. The costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the buyer. These costs do not differ from the basic rate.
    2:
    ● via his customer account if he has previously registered in the online shop,
    ● by filling in the order form without registration.
    3. When placing an order, the buyer selects the goods, the number of items, the payment method and delivery.
    4. Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The buyer sends the order to the seller by clicking on the send order button. The information provided in the order is considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he has read these terms and conditions.
    5. Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the e-mail address provided by the Buyer when placing the order. This confirmation is automatic and is not considered to be the conclusion of a contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded only after receipt of the order by the Seller. Notification of acceptance of the order is delivered to the buyer's e-mail address. Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the e-mail address provided by the Buyer when placing the order. This confirmation shall be deemed to constitute the conclusion of the contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded by the confirmation of the order by the Seller to the Buyer's e-mail address.
    6. In the event that any of the requirements specified in the order cannot be fulfilled, the Seller shall send an amended offer to the Buyer's e-mail address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of the acceptance of this offer to the Seller at his e-mail address specified in these Terms and Conditions.
    7. All orders accepted by the Seller are binding. The Buyer may cancel an order until the Buyer has received notification of acceptance of the order by the Seller. The Buyer may cancel an order by telephoning the telephone number or email of the Seller set out in these Terms and Conditions.
    8. In the event that there is an obvious technical error on the part of the Seller in quoting the price of the goods in the online shop or during the ordering process, the Seller shall not be obliged to deliver the goods to the Buyer at such obviously incorrect price. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended offer to his e-mail address.
    The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by confirmation of receipt by the Buyer to the Seller's e-mail address.

     

    IV.
    Customer account
    1. Upon registration of the Buyer in the online shop, the Buyer can access his/her customer account. From his customer account the buyer can order goods. The Buyer can also order goods without registration.
    2. When registering for a customer account and when ordering goods, the Buyer is obliged to provide all the information correctly and truthfully. The Buyer is obliged to update the information provided in the user account whenever it changes. The information provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.
    3. Access to the customer account is secured by a username and password. The Buyer is obliged to maintain the confidentiality of the information necessary to access his customer account. The Seller shall not be liable for any misuse of the customer account by third parties.
    4. The Buyer is not entitled to allow third parties to use the customer account.
    5. The Seller may cancel the user account, in particular if the Buyer no longer uses his/her user account or if the Buyer breaches his/her obligations under the Purchase Agreement or these Terms and Conditions.
    6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of hardware and software equipment of third parties.

     

    V.
    Payment terms and delivery of goods
    1. The price of the goods and any costs associated with the delivery of the goods under the Purchase Contract may be paid by the Buyer in the following ways:
    ● by wire transfer to the Seller's bank account 2701123520/2010, maintained at Fio banka,
    ● by wire transfer to the Seller's account through the payment gateway Shoptet Pay,
    2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.
    3. In the case of payment in cash, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 10 days of the conclusion of the purchase contract.
    4. In the case of payment via a payment gateway, the buyer shall follow the instructions of the relevant electronic payment provider.
    5. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the Seller's bank account.
    6. The Seller does not require any advance payment or any other similar payment from the Buyer. Payment of the purchase price before shipment of the goods is not a deposit.
    7. The goods are delivered to the buyer:
    ● by event pick-up (picking up the product at an event such as a conference, workshop))
    ● for intangible products, by sending the product to the buyer's email address.
    ● The choice of delivery method is made during the ordering process.
    8. The cost of delivery of the goods, depending on the method of dispatch and collection, is indicated in the buyer's order and in the seller's order confirmation. In the event that the method of delivery is agreed upon at the Buyer's specific request, the Buyer bears the risk and any additional costs associated with this method of delivery.
    9. If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the Buyer shall pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.
    10. Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects notify the carrier immediately. In the event of a breach of packaging indicating unauthorised intrusion into the shipment, the Buyer may not accept the shipment from the carrier.
    11. The Seller shall issue a tax document - invoice to the Buyer. The tax document is sent to the Buyer's e-mail address.
    12. The Buyer acquires ownership of the goods by paying the full purchase price for the goods including delivery costs, but not before taking delivery of the goods.
    13. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of receipt of the goods or at the moment when the buyer was obliged to accept the goods but failed to do so in breach of the purchase agreement.

     

    VI.
    Withdrawal from the contract
    1. A buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.
    2. The withdrawal period is 14 days
    ● from the date of receipt of the goods,
    ● from the date of receipt of the last delivery of the goods if the subject of the contract is several types of goods or the delivery of several parts,
    ● from the date of receipt of the first delivery of the goods if the subject of the contract is a regular recurring delivery of goods.
    ● for intangible products such as tickets, the purchase contract may be withdrawn from at least 14 days before the
    of the event, Nu Energy Team z.s. will refund the full amount paid, in the case of withdrawal no later than 7 days before
    the event, Nu Energy Team z.s. will refund half of the amount paid, in the event of a cancellation that occurs
    the third, second or one day before the event or on the day of the event Nu Energy Team z.s.
    The amount paid will not be refunded. The purchaser may send a substitute to the event on his/her behalf.
    3. The buyer cannot, among other things, withdraw from the purchase contract
    ● the provision of services, if they have been performed with his prior express consent before the expiry of the withdrawal period and the seller has informed the buyer before the conclusion of the contract that he has no right to withdraw from the contract in such a case,
    ● in other cases referred to in Section 1837 of the Civil Code.
    4. In order to comply with the withdrawal period, the buyer must send a statement of withdrawal within the withdrawal period.
    5. To withdraw from the purchase contract, the buyer may use the sample withdrawal form provided by the seller. The Buyer shall send the withdrawal form to the email or delivery address of the Seller specified in these Terms and Conditions. The Seller shall promptly acknowledge receipt of the form to the Buyer.
    6. The Buyer who has withdrawn from the contract is obliged to return the goods to the Seller within 14 days of withdrawal from the contract. The Buyer shall bear the costs associated with the return of the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.
    7. If the Buyer withdraws from the contract, the Seller shall reimburse the Buyer immediately, but no later than within 14 days of withdrawal, all monies, including delivery costs, received from the Buyer in the same manner. The seller shall only return the funds received to the buyer in another way if the buyer agrees to this and if no additional costs are incurred.
    8. If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall reimburse the Buyer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery offered.
    9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer has handed over the goods to the seller or proved that he has sent the goods to the seller.
    10. The Buyer must return the Goods to the Seller undamaged, unworn and unsoiled and, if possible, in their original packaging. The Seller shall be entitled to unilaterally set off any claim for compensation for damage to the goods against the Buyer's claim for a refund of the purchase price.
    11. The Seller is entitled to withdraw from the Purchase Contract due to out of stock, unavailability of the goods or when the manufacturer, importer or supplier of the goods has discontinued production or import of the goods. The Seller shall promptly inform the Buyer via the email address specified in the order and shall return all monies, including delivery costs, received from the Buyer under the Contract within 14 days of notification of withdrawal from the Purchase Contract in the same manner or in the manner specified by the Buyer, as the case may be.

     

    VII.
    Rights from defective performance
    1. The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took over the goods
    ● the goods have the characteristics agreed between the parties and, in the absence of agreement, have the characteristics described by the seller or the manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them,
    ● the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used,
    ● the goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen,
    ● the goods are in the appropriate quantity, measure or weight; and
    ● the goods comply with the legal requirements.
    2. The seller has obligations for defective performance at least to the extent that the manufacturer's obligations for defective performance continue. The buyer is otherwise entitled to exercise the right of defect that occurs in the consumer goods within twenty-four months of receipt.
    3. If the period of time for which the goods may be used is indicated on the goods sold, on their packaging, in the instructions accompanying the goods or in the advertising in accordance with other legal provisions, the provisions on the quality guarantee shall apply. By guaranteeing the quality, the seller undertakes that the goods will be fit for their usual purpose or retain their usual characteristics for a certain period of time. If the buyer has rightly accused the seller of a defect in the goods, the time limit for exercising rights under the defective performance and the warranty period shall not run for the period during which the buyer cannot use the defective goods.
    4. The provisions referred to in the preceding paragraph of the terms and conditions shall not apply in the case of goods sold at a lower price to the defect for which the lower price was agreed, to the wear and tear of the goods caused by their normal use, in the case of used goods to the defect corresponding to the level of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods. The buyer is not entitled to the right of defective performance if he knew before taking over the goods that they were defective or if the buyer himself caused the defect.
    5. In the event of a defect, the buyer may submit a claim to the seller and demand
    ● replacement with new goods,
    ● repair of the goods,
    ● a reasonable discount on the purchase price,
    ● withdrawal from the contract.
    6. The buyer has the right to withdraw from the contract,
    ● if the goods have a material defect,
    ● if the goods cannot be used properly due to the recurrence of the defect or defects after repair,
    ● in the event of multiple defects in the goods.
    7. A material breach of contract is a breach of contract of which the party in breach of contract already knew or must have known at the time of conclusion of the contract that the other party would not have concluded the contract if it had foreseen the breach.
    8. In the case of a defect that constitutes an insubstantial breach of contract (regardless of whether the defect is remediable or irremovable), the buyer is entitled to have the defect remedied or to a reasonable discount on the purchase price.
    9. If a removable defect has occurred repeatedly after repair (usually the third claim for the same defect or the fourth for different defects) or the goods have a greater number of defects (usually at least three defects at the same time), the buyer has the right to claim a discount on the purchase price, exchange the goods or withdraw from the contract.
    10. When making a claim, the buyer is obliged to tell the seller which right he has chosen. Changing the choice without the seller's consent is only possible if the buyer has requested the repair of a defect that turns out to be irremediable. If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.
    11. If repair or replacement of the goods is not possible, the buyer may demand a full refund of the purchase price upon withdrawal from the contract.
    12. If the seller proves that the buyer knew about the defect of the goods before acceptance or caused it himself, the seller is not obliged to satisfy the buyer's claim.
    13. The Buyer cannot claim discounted goods for the reason for which the goods are discounted.
    14. The Seller is obliged to accept the complaint in any establishment where the complaint can be accepted, possibly also in the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the claim and what method of settlement of the claim the Buyer requires, as well as a confirmation of the date and method of settlement of the claim, including confirmation of the repair and the duration of the repair, or a written justification of the rejection of the claim.
    15. The Seller or his authorized employee shall decide on the complaint immediately, in complex cases within three working days. This time limit does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be settled without delay, at the latest within 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The expiry of this period in vain shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment when the Buyer's expression of will (exercise of the right from defective performance) reaches the Seller shall be considered as the moment when the claim is made.
    16. The Seller shall inform the Buyer in writing of the outcome of the complaint.
    17.The buyer is not entitled to the right of defective performance if the buyer knew before taking over the thing that the thing has a defect or if the buyer himself caused the defect.
    18.In the case of a justified claim, the buyer is entitled to compensation for reasonable costs incurred in connection with the claim. This right may be claimed by the buyer from the seller within one month after the expiry of the warranty period, otherwise the court may not grant it.
    19. The buyer has the choice of the method of complaint.
    20.The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

     

    VIII.
    Delivery
    (1) The Parties may deliver all written correspondence to each other by electronic mail.
    2. The Buyer shall deliver correspondence to the Seller at the e-mail address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or order.

     

    IX.
    Personal data
    1. All information provided by the Buyer when working with the Seller is confidential and will be treated as such. Unless the buyer gives the seller written permission, the seller will not use the buyer's data in any way other than for the purpose of performance under the contract, except for the e-mail address to which commercial communications may be sent, as this practice is permitted by law, unless expressly refused. These communications may only relate to similar or related goods and may be opted out of at any time by simple means (by sending a letter, email or by clicking on a link in the commercial communication). For this purpose, the e-mail address will be kept for 3 years from the conclusion of the last contract between the parties.
    2. For more detailed information on data protection, please refer to the Privacy Policy.

     

    IX.
    Out-of-Court Dispute Resolution
    1. The Czech Trade Inspection Authority (Česká obchodní inspekce) with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for out-of-court settlement of consumer disputes arising from a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.
    2. The European Consumer Centre Czech Republic with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes
    and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
    3. The Seller is authorized to sell goods on the basis of a trade license. Trade control is carried out within the scope of its competence by the competent trade authority. The Czech Trade Inspection Authority shall, within the defined scope, supervise, inter alia, compliance with Act No. 634/1992 Coll., on Consumer Protection.

     

    X.
    Final provisions
    1. All agreements between the Seller and the Buyer shall be governed by the laws of the Czech Republic. If the relationship established by the Purchase Contract contains an international element, the parties agree that the relationship shall be governed by the law of the Czech Republic. This is without prejudice to the consumer's rights under generally binding legislation.
    2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826 (1) (e) of the Civil Code.
    3. All rights to the Seller's website, in particular the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the consent of the Seller.
    4. The Seller shall not be liable for errors resulting from third party interference with the online shop or its use contrary to its intended use. The Buyer shall not use any procedures in the use of the online shop that could have a negative impact on its operation and shall not perform any activity that could enable him or third parties to interfere with or use the software or other components of the online shop in an unauthorised manner and use the online shop or its parts or software in a manner that would be contrary to its purpose or intent.
    5. The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 (2) of the Civil Code.
    6. The Purchase Contract including the Terms and Conditions is archived by the Seller in electronic form and is not accessible.
    7. The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
    8. A sample withdrawal form is attached to the Terms and Conditions.

     

    These terms and conditions take effect on 5.5.2025

    Sample claim form:

    click here